Website Terms & Conditions
please read these terms and conditions carefully before using this website. these terms and conditions apply to all visits and uses of the site. by accessing and using the site you signify your consent to these terms and conditions. if you do not agree to these terms and conditions in their entirety please leave the site.
Privacy & Security
we reserve the right to change any part of these terms of service by posting updates to our website. it is your responsibility to review it frequently.
Online Store Terms
you may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws. you are prohibited from using the site or its content for any unlawful purpose: to violate our intellectual property rights or the intellectual property rights of others; to insult, harm, defame, intimidate or discriminate; to submit false or misleading information; to upload or transmit viruses or any other type of malicious code that may affect the functionality of the service; to collect or track the personal information of others; for any obscene or immoral purpose; or to interfere with the security features of the service. a violation of any of the terms will result in an immediate termination of your services.
Copyright and Trademarks
the site is owned and operated by registered trademark DELONG including, but not limited to all of the content featured or displayed on the site: layout, texts, graphics, photographs, images, moving images, sound, illustrations and software. the copyright in all content is and remains owned by DELONG, except as may be otherwise indicated in specific documents within the site. you are authorized to view, play, print and download documents, audio and video found on the site for personal, informational, and non-commercial purposes only. you may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any content. you may not reuse any content without first obtaining the consent of DELONG. the use of any such material on any other website or networked computer environment is prohibited. you will not remove any copyright, trademark or other proprietary notices from material found on the site.
products displayed on this website are available whitin stocks permit and can be removed without any prior notice. in the unlikely event that we are unable to supply your choice of goods for some while, or at all, we will contact you for instructions. providing a telephone number or e-mail address with your order makes it easier for us to contact you in this event. we have made every effort to display as accurately as possible the colors and images of our products, however as resolution, print methods and screen settings can affect how an item is displayed the accuracy of colours cannot be guaranteed.
Errors, Innacuracies and Omissions
the material on this site is provided for general information only as may contain certain historical information. occasionally there may be information on our website that contains typographical errors or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. we have no obligation but we reserve the right to correct any errors, inaccuracies or omissions, and to update information or cancel orders at any time without prior notice.
User Comments, Feedback and Other Submissions
if without our request you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any input that you forward to us. we are and shall be under no obligation to maintain any comments in confidence, to pay compensation for any comments; or to respond to any comments. you agree that your comments will not contain libelous, unlawful, abusive or obscene material, or contain any computer virus or other malware. you may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us as to the origin of any comments. you are solely responsible for any comments you make and their authenticity. we take no responsibility and assume no liability for any comments posted by you or any third-party.
all payments are processed in Euro through Rabo OmniKassa service, which includes payment methods: iDEAL, MasterCard SecureCode, Maestro SecureCode, Verified by Visa and V Pay.
all prices are stated in Euro. the price of each product is stated excluding shipping costs but inclusive of the dutch rate of VAT (21%) and all import taxes within the EU. goods ordered outside the EU will be calculated without the dutch rate of VAT but may incur import taxes by customs and excise in the respective countries.
Order & Shipping Confirmation
you will receive an order confirmation by e-mail shortly after placing your order, assuming we have the item/s in stock. your order will be dispatched within 5 days from the time you placed your order. as soon as your order is dispatched, you will receive a shipping confirmation by e-mail with included carrier and tracking number.
we try to keep our shipping rates reasonable while still getting your items to you in the most efficient and reliable way possible. we use services of post.nl. once you are unable to receive the delivery at home you can easily find it at your closest post office at the time convenient for you.
delivery charges are per order and vary according to destination as follows:
- within the Netherlands: EUR 6,95
- within EU: from EUR 13
- rest of the world: from EUR 24,30
the service is provided with insurance, track & trace number and sign by receiving. enter your delivery information at checkout to calculate shipping. if you have any concerns over delivery timings please feel free to get in touch with us so that we can personally ensure your order gets to you. orders are processed for delivery on working days only (monday to friday, excluding bank holidays). we cannot process orders to P.O. Box addresses. the customer assumes responsibility for any additional charges on rejected packages. DELONG is not responsible for customs fees incurred from imported goods. any shipping charges incurred due to exchange or returns are the responsibility of the customer. please make sure all your information are accurate.
orders within the netherlands will be delivered within 1-3 days from the day you received the shipping confirmation. international orders will be delivered within 2-21 days from the day you received the shipping confirmation.
shipping costs for uncollected packages will not be paid by DELONG.
Goods Damaged in Transit
unfortunately, we are not responsible for damage which occurs after the goods have been handed to the courier service. however, should you be unfortunate enough to receive damaged goods, let us know immediately. please retain all relevant documentation so that we can make an insurance claim against the carrier's insurers. if the parcel you receive is battered, please note the fact when you sign for it, even before you open the package to examine the contents. if you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as "damaged package; goods not yet inspected" to warn the carrier that a claim may follow.
the customer reserves the right to return the goods within 14 days after receiving the order due to the following conditions: the goods are returned unused and with original labels, in the same conditions and quantity as when received.
if there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses the right to exercise a return. when exercising your right to return an item, the shipment is paid by the customer. please enclose your receipt with your name, address, account no. and details of your reason for return. we will refund the full value of the goods using the same method as the original payment as soon as possible, 30 business days at the latest after the returned product is received. please note that we cannot refund shipping charges on return items. we cannot be held responsible for lost parcels that’s why we recommend to return your order with an insured trackable courier and retain your receipt.
IMPORTANT - if you are shipping your return from outside of europe please mark 'RETURN' on your customs label.
we dont povide exchange. once the product is returned and money transfered to your account we invite you to recheck our collection and find the product you are looking for.
Purchase for Personal Use Only
you may purchase DELONG products for personal use only and not with the intention of resale. by placing your order, you are certifying that you are purchasing products for personal use only and not for resale. we reserve the right to refuse service for any reason without explanation.